PRESENT DOG is dedicated to ensuring customer satisfaction. If our products don’t meet your expectations, you can easily return them within 30 days for a refund, and you’ll only need to cover the cost of return shipping.
Cancellation
PRESENT DOG accepts an order cancellation before the product is shipped. If the order is canceled you will get a full refund.
If the order has already been processed, there may be a small fee deducted from the refund amount to cover the costs incurred during the interception of the order.
We cannot cancel the order if the product is shipped out. If your order has shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After it is approved, we will process refunds within 14 business days.
30-Day Money-Back Guarantee
You may return your units within 30 days for any reason, and only the return shipping costs will be your responsibility.
You have the option to either arrange the return shipment yourself or we can provide a return shipping label for you, with the charge deducted from your refund.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Cat litter is not eligible for returns or refunds. Opened purifying liquid refills, desiccants, filters, and trash bags, as well as used cat litter mats, pet brushes, and toys, are not returnable or refundable.
Returns must include all accessories. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
PRESENT DOG will bear the shipping costs for product quality problems. Customers will need to pay for shipping on returns unrelated to product quality.
All products should be cleaned prior to return. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund.
Returns may be rejected if the product does not meet the above requirements.
Refunds will be issued within 7–10 business days of PRESENT DOG receiving the device. For customers who paid with debit or credit cards, it may take up to 30 days for the refunds to be processed.
If you’ve purchased your PRESENT DOG product through a third-party retailer, you must coordinate the return directly with that retailer.
Instruction
For product quality issues, please email RETURN@PRESENTDOG.COM to initiate a return process. Once confirmed, we will provide you with a prepaid return shipping label. Please ensure that ALL RETURNS ARE SHIPPED TO PRESENT DOG’S DESIGNATED RETURN ADDRESS.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed in 14 business days, and a credit will automatically be applied to your original payment method ( E.g. credit card, PayPal, or other payment methods) within a certain amount of days. All refund recipients will receive an email confirmation for their records.
If a package is returned to our warehouse due to an incomplete address or other reasons, and we are unable to contact the customer after three attempts, a refund will be issued with the shipping costs deducted, as reshipment cannot be arranged. To avoid any delays or complications, please ensure that your shipping information is accurate.